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Customer growth intelligence
AUTONOMOUS INTELLIGENCE FOR SERVICE CONTRACTORS
Put your job history to work.
Masterline IQ connects to the systems you already use, answers job-level customer questions by email, and turns your operating history into autonomous sales and marketing.
Any tradeacross your full footprint
Every customerbecomes a growth signal
Your controlautomatic or approval-first
CoverageMIQ
ILLUSTRATIVE WORKFLOW
CUSTOMER SUPPORT
Email activeAnswered from the job record.
JOB DATAINCOMING EMAILMIQ ACTIONOUTCOME
Tech notesStatus requestFind recordAnswered
Job historyScope questionDraft replyReady
Service historyService gapBuild campaignActive
Lead listNew prospectSend outreachActive
✦
ANSWER GROUNDED INTechnician notes, job records & history
→✓
Email sent automaticallyNo ticket handoff needed
Commercial-first. Built for service contractors in any trade.
PLUMBINGELECTRICALHANDYMANBACKFLOWJETTING
THE PLATFORM
Support customers. Grow accounts. Win new work.
MIQ combines your historical data with the services and territory you define, then acts across support, sales, and marketing.
JOB QUESTION RECEIVEDAnswered by MIQ
Automated customer support
Answer job-level questions by email.
MIQ reads the job record—scope, notes, dates, and history—then replies through your existing company inbox. Send immediately, require approval, or escalate to a human.Grow current accounts AUTO
Win back old customers AUTO
Work brand-new leads AUTO
Autonomous sales & marketing
Run the right outreach without running the campaign.
MIQ can source prospects or use your list. It identifies strong jobs, writes relevant case studies, chooses the audience, sends from your domain, and follows up until a lead books a call.THE WORKFLOW
Set the goal. MIQ does the work.
Custom-integrated with the systems your business already runs on.
01
→Connect
Through a custom integration, MIQ learns from your jobs, customers, notes, services, and coverage footprint.
02
→Prompt
Give MIQ a goal: support customers, expand an account, launch a trade, win back old customers, or pursue new leads.
03
Run
MIQ creates, sends, and follows through. Choose full autonomy or approval-first, with human escalation when judgment is needed.
PROMPT A BUSINESS GOAL
“Create a campaign for Northern California customers who use our plumbing services but not HVAC—and get them to use us for HVAC.”
“We’re launching electrical in Texas. Reach everyone in our footprint who can use us for electrical.”
AUTONOMOUS, WITH GUARDRAILS
Let it run. Keep control.
- ✓Approval is your choiceRun automatically or review support replies and campaigns first.
- ↗Human escalationUncertain, upset, safety-related, pricing, or legal messages go to your team.
- ◆Your identityEvery message is sent through your company’s existing email domain.
- ⌁Protected dataYour operating history is protected with multiple layers of encryption.
MASTERLINE IQ FAQ
Clear answers before you join.
MIQ is accepting a small number of early customers. These answers reflect what the product supports today.
What is Masterline IQ?+
Masterline IQ is AI-powered email customer support, sales, and marketing automation for service contractors. It uses a contractor’s job and customer history to answer questions and run prompted growth campaigns.
Who is Masterline IQ built for?+
MIQ is commercial-first and can support service contractors in any trade, including residential contractors, as long as the company can define the services it offers and the territory it covers.
What systems can MIQ connect to?+
MIQ uses custom integrations to connect with the systems where a contractor stores job and customer information. Early-access onboarding is handled as a white-glove process.
Can a team approve messages before MIQ sends them?+
Yes. Contractors can choose autonomous sending or approval-first workflows for customer-support replies and marketing campaigns.
What happens when MIQ cannot confidently respond?+
MIQ escalates uncertain messages and situations involving an upset customer, safety, pricing disputes, or legal concerns to a human.
How do new leads get into MIQ?+
A contractor can supply a lead list, or MIQ can source prospects. A human first prompts the campaign goal; MIQ then handles the approved email workflow until a lead books a call.
BUILT FOR THE FAMILY BUSINESS
Built from a service business—not a software theory.
Before joining his family’s company, Tim Yslava worked in technology and finance. He led a complete digital transformation of the family business and helped grow annual revenue by more than 3×. The resulting systems helped open conversations with major global automotive and industrial companies.
MIQ brings those hard-won lessons to other service contractors: practical intelligence built around how successful service businesses actually operate.
More from Tim YslavaYour job history should answer customers and create revenue—not sit quietly in a database.
Masterline IQ turns what your team already knows into work that gets done.
EARLY ACCESS
Join a small group of early customers.
MIQ is accepting a limited number of service contractors for white-glove onboarding. We’ll custom-connect your systems; early onboarding is expected to take about a week, depending on the systems involved.
MASTERLINE IQ